Manager / Senior Manager – US Mortgage

Closing on: Aug 31, 2021

10-15yrs for Experience

Salary: 12 – 13 LAC CTC (including 20% variable)

Qualification: Any Graduate/Postgraduate

Shift Timings: 8am – 5pm Shift: 5 days a week

Designation: Manager / Sr. Manager Operations

Job Description:

– Provide leadership and guidance to Supervisors specializing in the entire mortgage process

– Having thorough knowledge of Fannie / Freddie Mac / Agency Requirements on loans  

  FHA, VA, Private investors, and Mortgage Insurance

– Subject matter expert across the entire mortgage process

– Responsible for service delivery and customer delight for multiple mortgage clients

– Establish strong relationship with clients

– Maximize same account revenue growth

– Establish and monitor processes and systems in place to ensure high quality of delivery

– Support the quality team to develop, implement and maintain a quality plan to standardize process  

  quality systems and policies across locations

– Ensure timely intervention and resolution of client escalations

– Management reporting

Team Responsibilities:

– Identify, onboard, and retain right talent

– Develop and organize training programs for effective service delivery

– Mentoring and coaching team managers

– Review team’s performance against operating plans and standards

Other Responsibilities:

– Coordinate and liaise with inter department for smooth functioning of operations

– Implement and act in accordance with the organization’s information security policy

– Optimize operational cost and meet revenue per FTE targets


– Should have managed a team of 120-150 plus FTE- s

– 4 to 5 years of account management experience

– Minimum 10 years of experience in US mortgage industry

– Should have managed Loan Origination/ Processing/ Underwriting/ Closing and Post Closing

– Familiarity with multiple Loan Originating systems

Behavioral Skills:

– Strong communicator

– Experience in managing large and diverse teams

– Excellent people management, Organisation, and time management skills

– Data mining and analytical skills

Job Category: Finance
Job Type: Full Time
Job Location: Pune

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