Telecaller

Roles and Responsibilities

  • Responsible for making outbound calls and regular follow up on leads assigned.
  • Build a strong relationship / trust with clients by understanding the clients requirements and suggesting the right product to the Clients.
  • Selling product over the phone and achieve the targeted sales numbers & value, set quality parameters
  • Explaining the product features in detail and how to use the products.
  • Understand the Clients requirements, encourage them to upgrade, renewal and follow up.
  • Address all the issues / grievances of clients, & partners and to provide relevant information.
  • Capture the insights from client & clients interactions and share it with the internal team.
  • Daily reporting.
  • Strictly adhere to the process requirements

 

Skill and Competencies required: Functional

  • Business Knowledge Process Knowledge
  • Product Knowledge
  • Clients Orientation
  • Language skills English / Regional language
  • Telemarketing (Inbound-Outbound) / Selling Skills
  • Lead Generation
  • Email Drafting
  • Basic computer skills
Job Category: IT
Job Type: Full Time
Job Location: Mumbai

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