Roles and Responsibilities
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with clients by understanding the clients requirements and suggesting the right product to the Clients.
- Selling product over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the products.
- Understand the Clients requirements, encourage them to upgrade, renewal and follow up.
- Address all the issues / grievances of clients, & partners and to provide relevant information.
- Capture the insights from client & clients interactions and share it with the internal team.
- Daily reporting.
- Strictly adhere to the process requirements
Skill and Competencies required: Functional
- Business Knowledge Process Knowledge
- Product Knowledge
- Clients Orientation
- Language skills English / Regional language
- Telemarketing (Inbound-Outbound) / Selling Skills
- Lead Generation
- Email Drafting
- Basic computer skills