We are hiring for a reputed Knowledge Process Outsourcing (KPO) for Mortgage Banks
A Team Leader needs to ensure the team delivers the daily target keeping in mind the monthly target. Motivate,
coach, train, supervise and work with the team to ensure the client’s expectations are met. Responsible for
maintaining and reporting accurate data in terms of productivity, quality, TAT, capacity utilization etc. This
position will report to the Manager.
➢ Stay updated with regular updates from the client.
➢ Ensure processing of the file and delivery to client within defined TAT as per SLA
➢ Meet the overall team Quality & Quiz benchmarks consistently
➢ Organize and conduct technical trainings.
➢ Perform any additional task relating to the process assigned by the management.
➢ Ensures achievement of all team & individual goals.
➢ Motivate and lead team to success using recognition, team building activities and positive reinforcement
➢ Manage daily reporting across LOB & showcase gap areas immediately
➢ Manage key performance indicators.
➢ Hold daily/weekly huddles with team members to discuss trends, gaps, best practices, process changes
and/or areas of focus in achieving production and quality goals
➢ Review internal and external audit reports and work with Performance Coach / managers to conduct
individual coaching or team training as needed
➢ Prepare for, attend, and document client meetings/sessions
➢ Collaborate and calibrate with other Unit Leaders to ensure work cultures and best practices are unified
➢ Demonstrate visible commitment to account and client core values
➢ Prepare for, attend, and document process improvement plans for improving efficiency.
➢ Prepare for, attend, and document Monthly review meetings with the management.
➢ Competent with MS office knowledge
➢ Experience in handling a team
➢ Detailed Knowledge of Title search, examination, and different plants for the search
➢ Knowledge of functions of Title companies in title and settlement
➢ Basic knowledge of Federal laws
➢ Should be able to explain the importance of critical closing documents
➢ Should be able to understand the various laws in different parts of US related to mortgage.
Location: Mumbai, Bangalore and Pune